This English version is a courtesy translation. In case of any discrepancies, the German version shall prevail.
Important information pursuant to § 356 (5) BGB
Your right of withdrawal expires when you start the download
In short:
Special rules apply to digital downloads. Your right of withdrawal expires as soon as you start the download - this is set out by law.
What does this mean in practice?
Under § 356 (5) BGB, your right of withdrawal expires if:
- You start the download - the file is available to you immediately after payment
- You have agreed - that we provide the file to you before the 14-day period ends
- You have confirmed - that you thereby lose your right of withdrawal
Why? Digital files cannot be "returned" after download - they are fully usable. Without this rule, downloads would effectively be free loans.
Your confirmation at checkout
During checkout, you confirm:
✓ You agree that we provide the frequency files to you immediately
✓ You understand that your right of withdrawal thereby expires (§ 356 (5) BGB)
Still here for you
Even though the right of withdrawal expires, we are here for you:
- Detailed information - Check exactly what you are getting before you buy
- Support with problems - Technical issues? Get in touch via our ticket system
- Quality guaranteed - All frequencies in the best quality
Goodwill in special cases
If the files have a genuine technical defect, we will find a solution even without a legal obligation.
Last updated: 2025 | Legal basis: § 356 (5) BGB
